Do you offer pickup and delivery?
Yes. We offer pickup and delivery in Pinellas and Hillsborough County. Free pickup and delivery for our Largo Neighbors (when using Google coupons)
What type of warranty do you offer with your systems?
All ACT Services branded systems come with a 7-day money back guarantee, a 6-month limited hardware warranty, and 10% off labor charge on upgrades for the life of the system. All ACT Custom Gaming systems refunds will have a 50% restocking fee
ACT Services Solution’s also offers two-year limited extended warranty, or a three- year limited extended warranty. The limited warranty covering your system will be noted on your invoice and included in the documentation accompanying your system.
Do you match your competitor’s prices?
Yes. ACT Services Solutions Provider will match our competitors’ prices 100%. In order to provide this service, we need the appropriate web address or company contact information to verify the pricing. Each price match is handled on an individual basis.
Do you offer on-site service?
Yes. We offer onsite service. Most upgrades, repairs, maintenance, and some troubleshooting can be performed on-site.
Do you support products that weren’t purchased from you?
Yes. We support products that were purchased from other manufactures or businesses. However warranties are not transferable.
What type of support do I receive?
Each system purchased from ACT Services comes with a 6-month phone support contract. Third party software and hardware not installed by ACT Services is not covered under this contract. Tutorial services will incur hourly charges.
How do I contact you?
Call us during our weekday hours at 727-532-0884 or use our CONTACT US tab after work hours to have a solution provide contact within the 48hrs and give you one on one attention to your Computer or Surveillance needs
Do you give free estimates?
Yes. We will evaluate your requirements and give you a written Quick books competitive itemized estimate as soon as possible.
What areas do you provide services to?
We provide onsite services to the Greater Tampa Bay Area.
Computer Systems FAQ
How do I know that I need a new system?
Most users will purchase a new system when their current system is too old to upgrade or they don’t want to spend more money on their current computer. The best reason to purchase a new system is because your current system is inadequate for your needs because it won’t run the software you need it to run.
What type of computer do I need?
This depends on what you will be using the computer for most. Some users will purchase a computer strictly to play games on, others will edit videos, and some will just want to surf the web. Depending on your needs, ACT Services Solutions can build a new system for you at a reasonable cost.
Do you match your competitor’s prices?
Yes, ACT Services will match any competitors price as long as both systems have identical hardware and software.
Is it cheaper to upgrade my existing system or buy a new one?
It is usually almost always cheaper to upgrade and existing system instead of purchasing a new one. However, sometimes it may not be cost effective to upgrade because the computer you are upgrading is too old.
What is your return policy on new systems?
ACT Services offers a 7 day guarantee on all systems purchased from us. You have 10 days to return a system for a full refund. This takes some of the pressures off from purchasing a new computer since you have a little bit of time to decide.
What types of systems do you offer?
ACT Services Solution offers customized services. However, ACT Services builds will work with you to build a system, server or home media appliance that fits your needs and budget.
Why should I purchase a system from you?
We are Local, Reliable, Competitive and we appreciate your business
What types of components do you use in your systems?
ACT Services Solutions uses the best components in the industry; Sony, Altec Lansing, Microsoft, Intel, Seagate, Acer, just to name a few. Each component is tested thoroughly to ensure performance and compatibility.
Training FAQ
What do you offer training in?
We offer all Window Operating Systems and MS Office covering basic functions and useful tips and tricks.
Where will the training session be held?
Remote Online Training will be held at your convenience of your own home. We prefer to train you on your own computer rather than ours because this is the computer that you will be doing your work on. Since you are already familiar with your computer, you will waist less time trying to figure it out and more time learning.
Will you teach me how to build my own computer?
Yes. We can teach you how to build your own computer, step-by-step, at your house or business.
Can you teach me how to upgrade my computer?
Yes. We can teach you how to upgrade your own computer, step-by-step, at your house or business.
Data Recovery FAQ
What types of data recovery services do you offer?
Some of the date recovery services we offer are the following:
Unable to boot
Virus attacks
Inaccessible drives or partitions
Unable to run or load data
Data corrupted
Hard drive failure
Hard drive crashes
What if you cannot recover my data?
If we cannot recover your data there is no charge to you only the initial diagnostics.
What are the chances that you will be able to recover my data?
Depending on the severity of the problem, chances of recovering the data vary.
What types of media can you recover data from?
We can recover data from CCTV, DVR, IDE, EIDE, SCSI, SATA, SSD, External hard drives, USB Flash Drives,.
Networks FAQ
Will I be able to transfer files from one computer to another in my network?
Yes. By using the built-in functions of Windows or Mac OS, you will be able to share files between computers connected to your network.
Can I share my incoming internet connection with other computers on my network?
Yes. Connecting your incoming internet connection up to a router, you will be able to access the internet from any computer that is on the network.
Can I share my printer with more than one computer?
Yes. This can be accomplished many different ways. You can share the printer from within windows, purchase a network compatible printer, or purchase a router with a print server.
Is a wireless network safe?
Yes, but the network and the computers that are on the network have to be configured correctly for it to be safe. On the wireless station, WEP (Wireless Encryption Protocol) can be used to encrypt the signal that is being sent and received. On the network computers, passwords and permissions should be setup.
Can you troubleshoot an existing small network?
Yes. We can troubleshoot most home and small business networks even if we did not originally install it.
What equipment do I need?
To answer these questions correctly, we first would need to know what you would like to do on your network. After that, we can put together an Itemized list of equipment you will need. Most small networks will just need some sort of a switch or a router, some network cable, and a couple of network cards.
Upgrades FAQ
How do I know if I need an upgrade?
Do you find yourself fidgeting while your processor, or one of your peripherals, goes on and on doing something?
Is your computer too under-powered to run the applications you want to run?
Is your hard drive too full to store all your “personal stuff”?
Do you need to send and receive faxes from your computer and you can’t?
Do you want sound you don’t have?
Do you want something for your computer you don’t have.
If you can answer “no” to ALL these questions then maybe you don’t need to upgrade your computer or laptop.
What types of hardware upgrades do you perform?
We offer all types of hardware upgrades from simple video card installations to changing out the motherboard and CPU.
PC Repair / Maintenance FAQ
Is it cheaper to repair my computer or buy a new computer?
This really depends on how old your computer is and also what is wrong with your computer. Sometimes it isn’t worth spending the money to fix your old computer or is actually cheaper to purchase a new one.
How much will it cost me to repair my computer?
This question depends on what is wrong with the computer or laptop. Most repairs cost around $60 to $200 in labor plus the cost of the replacement part.
What is your warranty policy on your repairs?
We have a 15 day hardware warranty policy on all repairs. We will cover labor and previously replaced parts but not any additional parts that may be necessary to complete the job. Sorry we cannot warranty Virus Removal but believe that knowledge is our best weapon and will deliver pearls of wisdom’s to help guide you before you leave our store front or we leave your home or business.
Do you repair on-site?
Yes, assuming your location is in the Tampa Bay Area, we are able to service on-site. In some instances, we may need to take your system back to our offices to complete a repair.
What will maintenance do for my computer?
Maintenance will speed up booting and loading times, increase the reliability of the computer, and protect it from harmful static build up that is caused by dust.
Web Design FAQ
Who will host my website?
ACT recommends using one of our dedicated Fat Cow servers are available for hosting your website.
Will my website have its own domain name (www.yourname.com)?
Yes, you will have your own web address with no sub-directories.
Will you maintain my website for me once you create it?
Yes, we offer affordable update packages for our customers. We will not abandon you after your website is complete!
Can you promote my website for me?
Yes. ACT Web Media Services will promote your website on the 18 most popular search engines and directories such as : Google, Lycos, Northern Light, Subjex, HotBot, Scrub The Web, FAST Search, Alexa, REX, LookSeek, ExactSeek, InfoSpace, Search It, Voila, NerdWorld, Excite, Mall Park, and EntireWeb.
What types of features are available for my website?
Your website will be personalized for you and may include features such as: Blogs, Calendars, Chat Rooms, Feedback Forms, File Cabinets, Formatted Text Pages, General Contact Information/Directions, Links, List of Items, Membership Pages, Newsletters, Photo Galleries, Sub-menus, Survey.
CCTV FAQ
What is a Security DVR?
DVR stands for Digital Video Recorder. A Security DVR is capable of taking the video from digital or analog cameras and recording it into a digital format on a hard drive. It can record high quality video, maintenance free, for weeks or even months. An ideal replacement for time lapse VCR’s.
What is a video capture card?
A video capture card or DVR card is a video card inside the Security DVR system which captures the signal from the cameras and stores the video on the hard drive.
How many hours of video can the Security DVR store?
The length of archive depends on number of cameras, frames per second (FPS) and amount of available hard disk space. ACT pre-configured solutions usually provide several weeks of archive on motion detect mode.
How does motion detection work? Through the camera or software?
Motion detection works through the software in the DVR system by recording video when pixels in the image change. Most Security DVRs offer a sensitivity scale so the user can set the sensitivity of the motion detection.
Can I view live and recorded video locally?
Yes.
Can I view live and recorded video remotely?
Yes, most of our Security DVR systems are Internet enabled. You can view live and recorded video from anywhere through the Internet.
Can I view live from my Smart Phone?
Yes, most of our DVR solutions can be view from major smart phones brands to include Android, I Phone, BlackBerry & Windows
What kind of broadband do I need? How much bandwidth?
Basic DSL or cable will suffice in most cases.
Can several users view one site at once?
Most Internet-enabled Security DVR solutions allow multiple users to view the same site simultaneously. However, as more people look at the same cameras/DVR at the same time, the bandwidth will be shared between them.
Can I record audio?
Yes, if the Security Digital Video Recorder (DVR) system comes with an audio option you can record audio. Most analog cameras do not come with built in audio, so you will probably need a separate audio and microphone kit .
Can I listen to live and recorded audio remotely?
Yes, some of our Security DVR systems have that option. With an optional audio module, you can listen to live and recorded audio from anywhere through the Internet.
How many cameras do I need?
This will depend on the size and layout of the area you wish to survey. On average, we recommend one camera per 500 Sq. Ft. on the Residential Solutions and 1 camera per every 1000 Sq. Ft. for Commercial Solutions
What camera lens size is the best for my application?
ACT carries a large selection of security camera lenses, but the lens you will need depends on where you plan to use it. Contact on of our security solutions team at American Computer Telecom to help you in determining the type of lens that is best suited to your specific needs.
What is an Auto-Iris Lens?
An auto iris lens provides consistent video signal in areas where light levels vary.
Can I zoom in with a camera?
Yes, but you need a special camera called a Pan-Tilt-Zoom or PTZ camera. Speak with our Surveillance experts in determining the corrects PTZ cameras and find the one that is right for you.
What type of Operating System (OS) does the Security DVR use?
Most PC-based Security DVR Systems use Windows 7 Professional, and Standalone Security DVRs are Linux based.
What kind of cable should I use?
Siamese cable, which is an RG59 coaxial cable and a pair of 18 gauge wire in the same jacket to make installation easy. ACT Solutions provider will provide you this upon your FREE onsite Security Analysis.
What happens if there is power outage?
Most Security DVRs will come back on as soon as power is restored. However, we suggest an uninterrupted power supply (UPS) which provides a short period of backup power and also serves as a surge protection device. If you were one of the lucky ones that purchased one of our security solutions then there will be one provided.
Can I use my cash register with your POS interface?
ACT DVR Solutions work with most PC-based and electronic cash registers. Contact us with the make and model of your register, and we can tell you if your system is compatible.
Can the Security DVR report an alarm?
Yes, some Security DVRs have that option
What is Motion JPEG?
Motion JPEG (M-JPEG) utilizes a series of individuals images. When 16 images or more are shown per second, the viewer perceives motion. If one frame is dropped during transmission, the rest of the video will not be affected. The main disadvantage of M-JPEG is that it makes no use of video compression techniques, resulting in a relatively high bit rate for the quality.
What is MPEG-4?
When MPEG-4 is mentioned in video surveillance applications, it is usually referring to MPEG-4 part 2, also know as MPEG-4 Visual. Like all MPEG standards, users must pay a license fee per monitoring stations. MPEG-4 supports low-bandwidth applications and those that require high-quality images, no limitations in frame rate, and with virtually unlimited bandwidth.
What is H.264 or MPEG-4 Part 10/AVC?
H.264 is expected to become the video standard of choice because and H.264 encoder can, with compromising image quality, reduce the size of a digital video file by more than 80% compared with the Motion JPEG format and as much as 50% more than with the MPEG-4 standard. This means that much less network bandwidth and storage space are required for a video file. While H.264 provides savings in network bandwidth and storage cost, it will require higher performance network cameras and monitoring stations.